Dronegrafix Terms and Conditions
Information we require from you:
The location of the shoot, proposed date and a brief containing background information on what you require from our services, we are a commercial inspection aerial data acquisition service provider and not for marketing or website product content.
Site Survey:
Once we have the property address, we will do remote analysis based online site survey to see if the shoot is possible and if there are any other factors, flight restrictions or permissions that need to be considered.
Each job is unique with a mixture of external influences that can affect our deliverables, when and where we can fly however, we plan ahead to decrease possible disruptions.
UAV operations can be affected by weather, wind, moisture, humidity and sand
Thermal data:
All thermal analysis will be qualitative in nature and completed from the exterior of the building. While the purpose of this inspection is to identify any thermal anomalies, we cannot be held liable for anomalies that did not appear in our images and subsequent reports.
Booking & Deposit:
Dronegrafix will send you a quote with a detailed brief of the proposal, provisional date and costs and requires a 25% deposit.
Weather:
We monitor the weather forecast 5 days in advance of any project, if weather conditions deteriorate we will discuss with the client 48 hours prior to the job and reschedule to the next suitable date at no additional cost and the booking deposit is transferred to the new date with the exception of all travel related transportation change fees.
If the job cannot be rescheduled due to factors out of our control (live events, Temporary Flight Restrictions (TFRs), client availability), Dronegrafix does not offer a refund of the initial deposit.
If we both decide to stay with the original date and we have bad weather, our pilots will wait on site as long as possible in the hope of a break in the weather.
If we arrive on site and are unable to shoot on the day we will charge in full, however we offer clients a 25% discount off the price of the second shoot on the follow-up date.
Job disruption, non-performance on agreed date:
In the event flights are diverted, canceled, delayed, client agrees to pay for rebooking fees, accommodation, food & beverage and if this event causes us to not reach agreed destination and we can roll the job to the following day the client will be charged 50% of the daily agreed cost.
Should we encounter any disruption at the job site that prevents us not being able to fly, client is charged a full rate, including flying over people not associated with the job this includes pools, beaches, sports activities other drone operators not associated with the job without prior agreement.
We reserve the right to delay, postpone or cancel flight operations for any reason.
We cannot be held liable for delay as a result of weather, environmental conditions, flight restrictions, electromagnetic interference, equipment malfunction or failure, travel interruption, customs, border patrol, or any other reason.
Dronegrafix will not be held responsible for damages over the agreed area as we rely on the client to advise personnel in advance of our arrival. Client will be responsible for any damages or UAV loss due to these obligations not being fulfilled.
Copyright and Use of Material:
Dronegrafix retains the copyright of all data obtained. In the event you would be interested in using any data or images for promotional purposes this requires further discussions. In the event we agree to imagery release we would negotiate a footage buyout. Any image used without our consent will be billed at $250 per image, per day.
Clients are not permitted to sell the material or allow general 3rd parties to use it with prior written agreement with us.
Dronegrafix promotes our business and services via a diverse combination of media channels. We reserve the right to use any imagery and data captured for our own PR purposes, on our website, social media channels, TV, podcasts and in printed material
Dronegrafix reserves the right to use all images for promotional purposes unless otherwise agreed with client
agrees not to use any video footage or photographs until our client has published the material. We also reserve the right to supply video footage and photographs to stock libraries at a later date.
Cancellation:
If the client cancels the job within 7 days of the scheduled date, the deposit is non-refundable.
Dronegrafix Terms and Conditions
Contact:
Dronegrafix
114 West 70 ST
New York, NY, 10023